Frequently Asked Questions
Everything you need to know about shopping with Sam Moon Trading
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.
What is your return policy for fashion accessories?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all tags attached to be eligible for a full refund.
Do you offer wholesale pricing for bulk purchases?
Yes, Sam Moon Trading provides competitive wholesale pricing for verified retail partners. Please contact our wholesale department through our dedicated portal for more information.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your jewelry items lead and nickel free?
Most of our fashion jewelry is designed to meet safety standards; however, specific material details are listed on each product page. Please check the 'Product Details' section for specific item compositions.